Frequently Asked Questions




  • What is the difference between the Cotopaxi collection and the Signature collection?
    • We have to collections, each with different packaging. Our signature collection composes of premium hand selected roses, specifically grown and cultivated for this collection. It comes in pour award winning box with each individual stem in a water vial for ultimate hydration. It is also the only collection that has next day delivery as an option. Our Cotopaxi collection is packaged in our beautiful pink and black box. The roses are packaged in bunches with each package containing 25 roses each.
    • Signature Collection
    • Cotopaxi Collection
  • Do the roses come arranged as pictured?
    • Our Signature collection arrives as shown, but the Cotopaxi collection does not arrive prearranged. They can easily be arranged by following our tutorial on our blog. The Cotopaxi collection arrives in bunches.
  • Can I change the shipping address after I placed the order?
    • If you mistakenly put the wrong shipping address, you can change the shipping address by emailing us with your order number and the correct address. However, we can only do one address change per customer and the change of address has to be submitted within a week of delivery.
  • The roses were shipped to the wrong address?!?!
    • We are not liable for incorrect addresses if a change of address request was not submitted in a timely manner. Sorry!
  • Are the black roses really black?
    • Black roses do not exist in nature. There are dark red roses that can appear black but in fact are dark red.
  • My black roses look dark red!?!
    • Like previously mentioned, black roses do not exist in nature and we produce the effect by tinting the roses with a dye which is absorbed by the stem. Therefore not only will the rose look black but the leaves will also absorb the dye as well. The leaves are not dead or dry, they just absorbed the dye. However the roses will still have a red tint because at the end of the day, they are still red roses.
  • I ordered 25 roses but only got 12?!?!
    • We DO NOT package in anything less than 25 roses per bunch. From the top it might appear that there are only 12 roses but if you open each package you can see that each bunch contains 25 roses.
  • How long does it take to ship?
    • 3-5 business days for our Cotopaxi Collection. Our Signature Collection can be shipped next day.