Replacement Policy
If you are for any reason unsatisfied with the quality or accuracy of your order, please contact us at orders@vivaroses.com to report the problem.We are happy to replace roses with the same (if possible) or a similar roses if the wrong item is delivered or if the roses arrives in sub-standard condition. In order to qualify for a replacement, the following conditions must be met:
-For any return: replacement request must occur within 3 days of delivery.
-For quality refunds, replacements or store credit we require a photo of the bouquet taken and delivered to us via our Contact Form within 72 hours (3 days) of delivery.
-Proper care of the flowers must be taken – we cannot guarantee freshness or beauty for flowers that are not watered and well cared for.
For roses that are delivered late due to an incorrect address or a recipient not being present to receive the package, we cannot provide a refund.
For roses that arrive late due to storms, earthquakes, hurricanes, lightning or other acts of god that slow down our shipping partners, we may provide a replacement roses on a case by case basis pending timing of delivery of the original roses. If this is the case for you, please contact us at orders@vivaroses.com.
If you have any questions or concerns please reach out and let us know how we can help!
All of us at the farm thank you for your business!
For roses that are delivered late due to an incorrect address or a recipient not being present to receive the package, we cannot provide a refund.
For roses that arrive late due to storms, earthquakes, hurricanes, lightning or other acts of god that slow down our shipping partners, we may provide a replacement roses on a case by case basis pending timing of delivery of the original roses. If this is the case for you, please contact us at orders@vivaroses.com.
If you have any questions or concerns please reach out and let us know how we can help!
All of us at the farm thank you for your business!