Replacement Policy

If you are for any reason unsatisfied with the quality or accuracy of your order, please contact us at orders@vivaroses.com to report the problem.

We are happy to replace roses with the same (if possible) or a similar roses if the wrong item is delivered or if the roses arrives in sub-standard condition. In order to qualify for a replacement, the following conditions must be met:

-For any return: replacement request must occur within 3 days of delivery.


-For quality refunds, replacements or store credit we require a photo of the bouquet taken and delivered to us via our Contact Form within 72 hours (3 days) of delivery.


-Proper care of the flowers must be taken – we cannot guarantee freshness or beauty for flowers that are not watered and well cared for.


For roses that are delivered late due to an incorrect address or a recipient not being present to receive the package, we cannot provide a refund.

For roses that arrive late due to storms, earthquakes, hurricanes, lightning or other acts of god that slow down our shipping partners, we may provide a replacement roses on a case by case basis pending timing of delivery of the original roses. If this is the case for you, please contact us at orders@vivaroses.com.

If you have any questions or concerns please reach out and let us know how we can help!

All of us at the farm thank you for your business!